1. Where is your company located?
We are located in the USA!
2. How can I contact you?
You can contact one of our trained staff via direct message on Instagram or email@example.com.
3. How long to receive my order?
Necklaces and Bracelets: It is typically a 1-3 business day processing time and a 3-5 day business day shipping time for Domestic orders and a 5-12 business day shipping time for International orders. You will receive your tracking information once your order has been packaged. After that, it will be trackable once USPS or UPS scans your order at their sorting office which is typically within 24 hours. Thank you!
Sometimes, because of the handmade nature of our products, it could take 10-15 business days to arrive. However, the vast majority of our orders arrive within 1 week.
Canvas- We work directly with our professional team to meticulously create the canvas. Please allow 5-10 business days for your canvas to ship. After shipment, it should arrive within 3-7 days for US orders, and 5-20 for international.
Hoodies - We customize each hoodie. Please allow 7-10 business days for shipment. Once shipped, please allow 5-7 business days for arrival. If it has taken slightly longer, do not worry. It is on its way!
4. Do I get a tracking number?
Yes, all orders include tracking. You should receive an email with a tracking number once your product has shipped.
5. Can I refund my order?
You can not cancel orders that have begun the processing phase. For Custom items, we not offer refunds. For all other items, you have 24 hours upon receipt to let us know if you have a defective item. If such item is defective, we will exchange it.
6. Can I change my order or cancel it?
Unfortunately, after you place an order, it will be unlikely it can be cancelled, unless processing has not started. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.